Frequently Asked Questions

Below you will find answers to several of the most frequently asked questions we receive from our patients. If you have a question that is not answered on this page, we welcome you to contact our office by phone or email. We will be happy to answer any questions you might have.

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No - In NYS patients can access physical therapy services through a process known as "direct access". Direct access allows patients to be seen for the initial evaluation and then to be treated for combined total of 30 days without a prescription from a physician or physician extender. At the end of the 30 day period, if further physical therapy services are necessary, a prescription from a physician/physician extender would be required. Although most insurance carriers will provide coverage for physical therapy services provided to a patient utilizing direct access, some may not as policies vary from carrier to carrier. It is the responsibility of the patient to verify their coverage prior to scheduling their first physical therapy appointment.

On your first visit, the physical therapist will perform a thorough evaluation lasting approximately 45-60 minutes and includes history, postural assessment, neurological screening, and tests and measures to gain a more specific understanding of your condition. Your physical therapist will use the information obtained from your evaluation to formulate a clinical judgment as to your prognosis and appropriate treatment intervention. A rehabilitation program will be developed based upon the problems identified and the individual patients personal goals.

The interventions you receive will depend on what the physical therapist finds in the evaluation. Most physical therapy plans of care will include therapeutic exercise and functional training in sport, work, or home related tasks. Other interventions might include manual therapy techniques, orthotics, electrical stimulation, ultrasound, low-level laser therapy, biomechanical and postural reeducation, and ergonomic analysis.

Our intervention programs include coordination among all people involved in your care (other health care professionals, family, friends, caregivers, and others), communication to ensure a good exchange of information, thorough documentation of the care and services provided, and instruction to you and others involved in your care. back

The initial evaluation will last approximately 45-60 minutes depending upon the complexity of the case. Follow-up appointments typically vary in length, and are dependent upon the type of injury and the level of rehabilitation that is required. Usually the average follow-up appointment will last anywhere from 30-90 minutes and occasionally longer if necessary. There is no specific time limit for physical therapy.

Because your physical therapist will perform a meticulous examination/evaluation, quantifying and qualifying all the deficits and problems you are presented with, evaluation to determine progress are possible. You will be reevaluated every 30 days or just prior to your follow-up consultation with your referring physician. A complete reevaluation will be performed that includes all tests and measures that had been performed upon your initial evaluation. This new data can be directly compared to your baseline measurements to demonstrate both subjective and objective improvements. Continuation of your therapy will be dependent upon the results of your reevaluation, insurance authorization, and physician approval. All reevaluations will be sent to your referring physician prior to your follow-up consultation so that they can review your progress.

The answer depends entirely on the physical therapist's examination/ evaluation to determine your diagnosis and prognosis. All patients upon discharge from their formal Physical Therapy program would benefit from continuation of their program through a maintenance plan. Discuss this plan of action with your Physical Therapist prior to your discharge.

If you have a recurrent problem after your discharge from physical therapy you need to first contact your physician. In New York State an updated prescription is necessary for consultation with your Physical Therapist. Since your Physical Therapist is the one who has the most detailed information pertaining to your prior injury, they should be able to provide you with the necessary information to whether further intervention may be required. It would depend if it was a re-injury of the same specific problem, how long it has been since you were last in physical therapy, how long it's been since you saw the physician and many other factors.

Absolutely. If you have a problem that you think can be helped with physical therapy, feel free to give us a call. After discussing the specific problem, we can give you a better idea if it is something that is manageable with physical therapy. You can also give your doctor a call. If they are not sure, they are welcome to contact us to discuss the possibility. If you feel physical therapy can be helpful to you, you should stress your feelings to the doctor you are seeing.

Although most insurance companies do cover physical therapy, what they cover specifically varies greatly. Please review our billing and insurance participation section on this website, and if you have additional questions regarding your specific insurance, please contact our office.

If your physician gives you a referral to physical therapy, simply call our office for an appointment. Our office staff will get all the necessary information from you and assist you with an appointment. To expedite your admission, a copy of our patient intake form is listed on the web site. Please download and print this document, filling it out prior to your first appointment. This will greatly minimize any delays in your Physical Therapy that might be related to incomplete or inaccurate insurance, personal, or billing information.

In general, be sure to bring loose-fitting comfortable attire (T-shirts, shorts, athletic shoes, etc.) to allow for evaluation and movement. In the event that you forget to wear appropriate attire, cloth gowns are available for patients with shoulder, neck or back injuries. Patients with hip, knee, ankle, or foot injury should wear shorts or loose fitting pants to allow proper exposure. Female patients with shoulder dysfunction should wear a tank top or a loose fitting short sleeved shirt to minimize the necessity for a gown while allowing adequate exposure of the shoulder girdle complex.

For your first visit you will need your insurance card, and any paperwork that was sent to you that needed to be filled out. If you have any operative reports, MRI or X-ray results, and you may bring those as well. Additionally, if you are utilizing any type of brace, splint, or crutches, those should come with you.

Often times, your physician will give you a recommendation or a listing of physical therapists in your area. Sometimes your insurance company will guide you with regard to who is "in network" for your insurance plan. Ultimately, however, the decision as to where you receive your care is up to you. If you have a specific request, you need to let your physician or insurance company know. If we are not in network for your insurance company most plans have out-of-network benefits that will allow you your choice in physical therapy.

In physical therapy, the goals should be to resolve your problem, not just temporarily relieve it. Although medication and other forms of treatment can be helpful in relieving symptoms, physical therapy produces a long-term result. The physician may opt to utilize medication in conjunction with physical therapy depending on your diagnosis. Additionally, physical therapy unlike some other forms of treatment, is not designed to go on as a maintenance program. Because we look to resolution, maintenance is not generally necessary.

Each patient is ultimately responsible for their success in their rehabilitation program. Your physical therapist cannot do it without you! We can provide you with the tools to recover but we ask that all patients and clients cooperate by following through with their home exercise programs and instructions. Your recovery is greatly dependent upon your compliance with your Physical Therapy program. Please help us to help YOU.

  1. If you have to reschedule an appointment, please call us. We have an answering machine and will return your call to reschedule you as soon as possible.
  2. If you will be late, please call and we'll see if you will still be able to receive your treatment as scheduled.
  3. Missed appointments are discouraged. They also become part of your medical record. Multiple missed visits may result in discharge from care, with a note to your physician.
  4. Before returning to your physician, let us know and we will let him/her know how you are doing via a written progress report.
  5. Payment due at time of service: your co-pay (if applicable) and any supplies that you may wish to purchase.